OFFERING EXPERIENCED INDEPENDENT CONSULTING AND IMPROVEMENT FACILITATION FOR FIRST-FAULT PROBLEM
RESOLUTION IMPROVEMENT AT YOUR SITE/COMPANY.
o FIRST FAULT PROBLEM RESOLUTION ASSESSMENT
Determine how often your organization requires 'do-overs' to solve problems, and their impact. Never perform
do-overs? That would be terrific, but it is not likely. Let's find out ways to minimize the use of this crude technique.
o FACILITATION OF IMPROVEMENT FROM CURRENT ATTAINED LEVEL
Guided collaboration to reduce problem resolution time and resources.
o AVAILABILITY STUDIES
Assess and evaluate current your organization's unplanned and planned downtime. Find out how
the time lost and numbers of incidents can be reduced. Also known as "Systems Outage Analysis" (SOAs).
o Gained additional time in 'batch window' to allow re-runs to complete without impacting 'online' application
bringup. Utility industry.
o Determine impact of excessive bringup time for online applications after an outage. Shrunk outages. Magazine
o Improve availability by finding impact of systems staff over-runs of test time. Media research industry.
o Improve 'measured' availability by finding logical mistake in computation of attained availability. Media
o Assess impact of scheduled downtime on hospital admissions.
o Assess impact of unplanned downtime. Insurance industry.
o Isolation of critical servers improved availability. Telecommunications industry.
o Improved first-fault problem resolution in computer industry by requiring customers to install free storage performance
data collector. Computer industry.